Services

• Measurable results built upon Best Practices that work
• Online community experience second to none
• Clear reporting to educate stakeholders on your success

Upgrading to Web 2.0+ and beyond? Impact Interactions works collaboratively with clients to overcome their most challenging online problems. We work with you to exceed your online business objectives and create better relationships with your customers. We offer two ways to help you exceed your organization's online goals: Online Strategy Consulting and Online Community Management.

Interactions with visitors go beyond a gated area called Community...  To take your site to the next level, interactive features must be where visitors want and need them. Our strategies reflect the philosophy of online trust and the idea that visitors will give you their information if you give them something of value when they want it.  

Data is at heart of everything we do. . . Our consulting engagements start with measurement of your current online strategy through metrics and qualitative analysis. Using GAP analysis combined with our experience in working with companies such as AARP, SAP, Cisco, ATT WorldNet Services, Cabelas, Wrigley and other leading organizations, we develop a strategic road map of ideas tied to your goals. We'll deliver up to date strategies based upon sound best practices that will meet your goals, not recommend the cool solution of the month.

But our work doesn’t end there… Impact Interactions stands by its recommendations and can work with you to implement them and quantify the results. While other companies offer community moderation services, we go further to ensure that your online interactions are delivering results. Our team understands that there is a methodology to building traffic and the corresponding user generated content you desire. We also understand that an online community does not stand alone. 

That's why we brand our community management services as Interaction Management Services. Our IMS teams are much more than a virtual moderation team removing user generated content. We act as an outsourced provider of online services such as event management, blogs, wikis, online focus groups, message board moderation, web cast development, email/newsletter management, and analytics. Since the entire web experience is inter-related for your visitors, our ongoing IMS engagements will help you to develop strategies to facilitate interactions that drive measurable results, not to simply remove objectionable content (although that is part of our service too). 

Reporting, measurement, and ROI are important to your stakeholders... Our reporting solutions will provide clear concise analysis of what is working online to meet your goals with recommendations to improve what is not. Impact Interactions helps you to improve the information flow about your online community and website to all your stakeholders. We can even help you build your community's return on investment (ROI) framework and prove that your efforts are successful. Contact us to learn more.