Online Community Management

Impact Interactions Management and Moderation Services offer an attractive alternative to creating an in-house community moderation team or over-taxing your existing staff. Your IMS team draws on best practices and knowledge from our engagements with global organizations to give you the highest return possible on your online investment while meeting your community's needs.

When it comes to online moderation, no one has the experience we do! 

Our moderation teams have real world experience moderating communities for organizations such as AARP, ATT Worldnet Services, Ace Hardware, Cabelas, Cisco, Mercury Interactive (now part of HP), SAP, and Wrigley. We bring the best practices learned from these engagements to drive superior results for your online community. 

Your team will facilitate conversations of interest to your organization, remove objectionable content, act as a first line customer support channel, report on metrics related to your community, and build stronger relationships with your online visitors.... All at a price that may be less than the cost of hiring employees! 

Impact Interactions tailors our engagements to your specific needs to quickly help your organization exceed its online business objectives. Some of the services we offer include:

• Online Community Moderation to monitor and manage your site's user generated content
• Personas to facilitate constructive discussions and enhance your online relationships
• Comprehensive web analytics and reporting using your existing software and web metrics tools
• Brand Defense to protect your brand's image online
• Brand Building to promote your product or service either on your site or external sites
• Online Events to promote products and services or to educate internal staff
• Online Focus Groups to uncover targeted audience thoughts on your products and services
• Email and Newsletter Management to drive additional traffic and repeat visits (Technology provided by our partner Mansell Group)
• Webcasts, Podcasts, Streaming Audio, and Transcripts to entice activity that meets your goals (Webcast technology provided by our partner FMP Media Solutions)

Unlike our competition, we do not use virtual moderators to interact with your members. Our professionally trained moderation teams work together in our offices in order to respond quickly to your needs while building and sharing the best practices that will help your project succeed. We also have lower turnover than firms using virtual moderators, increasing the experience levels of the team that works on your community. College students and untrained part time virtual moderation teams cannot replicate the service nor the results of our teams. We may cost more, but our results more than justify the difference.

Do you already have a team in place?  We can show your team the best practices to ensure your organizational goals are met.

Contact us today to learn how our cost effective professionally trained employees can free up resources and deliver results.