Our Experience

Impact Interactions helps you engage with your customers, prospects, members, and site visitors through online communities, blogs, and social networks. A sample of our work encompasses not only launching communities and moderating user generated content, but building the strategic, management focused reporting structures to understand how your project will achieve specific business goals.

Some of our recent engagements include:

Our team helps AARP interact with their online members and visitors by moderating message boards and blogs. We also help AARP by acting as a first line technical support team for their website through email management. In addition to our community moderation work, Impact Interactions has authored strategic impact papers on the future of online communities, provided web analytics and reporting on both AARP.org and the online community, and trained resources in utizing the community to achieve the organization's goals. Our team has worked with AARP since 2001.

 Our team moderates Cisco's Networking Professionals Community, one of the top IT destinations on the web. In addition to moderating Expert Events and message boards, the Impact Interations team provides innovative strategies and solutions to keep the community above its competition. We provide weekly reporting of executive level metrics demonstrating the power of the community to meet Cisco's goals. Our team has worked with Cisco since the launch of their first online community in 2000.

Our team works with SAP's Global Marketing team to provide the executive level reporting for all web activities in the SME market targeted by SAP. Our reporting covers Search Engine Marketing activities, Landing Page Analysis, Web Metrics, and Lead Generation reporting (including telemarketing activities). Previous engagements with SAP have included moderating their award winning Global Business community, launching 18 local language online communities, running 24 hour across the globe online events, writing business requirements for interactive features, and building the strategic marketing frameworks to demonstrate how search marketing and communities work together to enhance lead generation activies. Our team has worked with SAP across the globe since 2000.

   Our team helped the community management team for Intel's Software Network understand the best practices for building stronger loyalty and recognition of their online community members. Utilizing the best practices developed during seven years of community strategy and management, we were able to provide Intel's team with a real world, tested roadmap for driving site usage higher among their top members.

Please contact us to learn more about how our world class experience can help your project succeed.